Approval by mail ================ Requirements (on-premise) ------------------------- ============ =========== =========== GLPI Version Minimum PHP Recommended ============ =========== =========== 10.0.x 8.1 8.2 ============ =========== =========== .. include:: ../include/standard_subscription.rst Install the plugin ------------------ - Go to the marketplace. Download and install the plugin **ApprovalByMail**. .. figure:: images/Approval_mail-1.png :alt: install the plugin Using the plugin ---------------- Once activated, there are no specific settings to be made (apart from the notification layout, if you wish, via **Setup > Notifications > Notification templates**. The template is **Tickets validation**) - In a new ticket, enter the name of the person or group receiving the approval request. .. figure:: images/Approval_mail-2.png :alt: add approbation :scale: 45 % An email will be received with the option of **Validating** or **Refusing** the request. This contains 3 links (if no changes have been made to the model). - The ticket reminder - The acceptance link - The refusal link .. figure:: images/Approval_mail-3.png :alt: see the email :scale: 75 % - When the form is validated, you are redirected to GLPI with a notification of acceptance: .. figure:: images/Approval_mail-4.png :alt: validation ok :scale: 100 % - If the form is refused, a comment will be requested to validate the refusal: .. figure:: images/Approval_mail-5.png :alt: add text refused :scale: 60 % - It is not possible to reply 2 times to the validation, an error message will be displayed: .. figure:: images/Approval_mail-6.png :alt: refused :scale: 100 % FAQ --- If you have any questions about using the plugin, please consult `our FAQ `_