Set up the webhook in GLPI

  • Fill in the requested information and select the channel on which you want the notifications to be sent.

  • Once registered, a link will be sent to you. Copy this link and transfer it to Setup > Notifications > Configuration of notifications by webhooks

  • Click on + and enter :

    • Webhook name,

    • the type,

    • the URL.

setup GLPI

  • Click on Add

Предупреждение

For Telegram, you will need to re-enter the webhook and add the chat_id you selected earlier

paste chat_ID

  • You can test how it works by selecting your webhook and clicking on Send notification

test your webhook

Recipients

  • You now need to determine which notifications will be affected by the sending of a Webhook and assign them a template.

  • Go to Setup > Notifications > Notifications

  • Select the 1st notification concerned by Webhooks (here New ticket)

  • In the Recipients tab, add your Webhook then Update.

setup recipients

Templates

  • In the tab Templates click Add a template

  • Choose Webook in the Notification method and New in the Notification template

Your Webhook is ready to use. You can customise the template by clicking on New so that it matches your requirements.

custom notification

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