Unread messages¶
Requirements (on-premise)¶
GLPI Version |
Minimum PHP |
Recommended |
|---|---|---|
10.0.x |
8.1 |
8.2 |
Note
A basic licence (or higher) is required. This plugin is also available on Cloud.
Install the plugin¶
Go to the marketplace. Download and install the plugin Unread messages.
Setting up the plugin¶
Go to Administration > Entities, unread messages tab
There are 3 possible settings:
Operation |
Effect |
|---|---|
Disabled |
The plugin will remain inactive |
Per user helpdesk;share central |
Users with the self-service profile will be notified of tickets for which they are the requestor. Technicians, for their part, will share the notifications. If a notification is read, it will be marked as read for all other technicians |
Per user |
Each user will have access to their own queue of notifications, including those for their group and their individual assignments |
Display notifications¶
Header¶
When a new activity has not yet been viewed, a bell icon appears:
Listed¶
Unread messages on a ticket highlight the ticket concerned and a red indicator :
Ticket timeline¶
New messages will be identified by a banner New messages.
Management by entity¶
Management by entity is possible to manage the counting of notifications by entity.
Go to Administration > Entities, and select the desired entity.
In the Unread messages tab, select the option that suits you so that unread messages behave differently to the parent entity.
FAQ¶
If you have any questions about using the plugin, please consult our FAQ
